Dealing with Customers...
For all of you out there who've had to deal with an irate customer, this
is for you. An award should go to the United Airlines agent in Denver for
being smart and funny, while making her point, when confronted with a
passenger who probably deserved to fly as cargo...
A crowded United Airlines flight was canceled. A single agent was
rebooking a long line of inconvenienced travelers. Suddenly an angry
passenger pushed his way to the desk. He slapped his ticket on the
counter and said "I HAVE to be on this flight and it has to be FIRST
CLASS."
The agent replied, "I am sorry, sir. I'll be happy to try to help you,
but I've got to help these folks first, and then I'm sure we'll be able to
work something out."
The passenger was unimpressed. He asked loudly, so that the passengers
behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the agent smiled and grabbed her public address
microphone "may I have your attention, please", she began, her voice heard
clearly throughout the terminal. "We have a passenger here at Gate 14 who
does not know who he is. If anyone can help him find his identity,
please come to Gate 14."
With the folks behind him in line laughing hysterically, the man glared at
the agent, gritted his teeth and swore "F*** You!" Without flinching she
smiled and said, "I'm sorry, sir, but you'll have to get in line for that
too."
