Tech support woes
Why we should feel sorry for tech support people:
A woman called the Canon help desk with a problem with her
printer. The tech asked her if she was "running it under Windows." The
woman then responded, "No, my desk is next to the door. But that is a
good point. The man sitting in the cubicle next to me is under a
window, and his is working fine."
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Tech Support: "How much free space do you have on your hard
drive?"
Customer: "Well, my wife likes to get up there on that Internet,
and she downloaded ten hours of free space. Is that enough?"
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Tech Support: "OK Bob, let's press the control and escape keys at
the same time. That brings up a task list in the middle of the screen.
Now type the letter ‘P' to bring up the Program Manager."
Customer: "I don't have a ‘P'."
Tech Support: "On your keyboard, Bob."
Customer: "What do you mean?"
Tech Support: "'P' on your keyboard, Bob."
Customer: "I'm not going to do that!"
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Overheard in a computer shop:
Customer: "I'd like a mouse mat, please."
Salesperson: "Certainly sir, we've got a large variety."
Customer: "But will they be compatible with my computer?"
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I once received a fax with a note on the bottom to fax the
document back to the sender when I was finished with it, because he
needed to keep it.
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Customer: "Can you copy the Internet for me on this diskette?"
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I work for a local ISP. Frequently we receive phone calls that
go something like this:
Customer: "Hi. Is this the Internet?"
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Some people pay for their online services with checks made
payable to "The Internet."
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Customer: "So that'll get me connected to the Internet, right?"
Tech Support: "Yeah."
Customer: "And that's the latest version of the Internet, right?"
Tech Support: "Uhh...uh...uh...yeah."
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Tech Support: "All right...now double-click on the File Manager icon."
Customer: "That's why I hate this Windows - because of the icons -
I'm a Protestant, and I don't believe in icons."
Tech Support: "Well, that's just an industry term sir. I don't
believe it was meant to - "
Customer: "I don't care about any ‘Industry Terms'. I don't believe
in icons."
Tech Support: "Well...why don't you click on the ‘little picture' of a
file cabinet...is ‘little picture' OK?"
Customer: [click]
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Customer: "My computer crashed!"
Tech Support: "It crashed?"
Customer: "Yeah, it won't let me play my game."
Tech Support: "All right, hit Control-Alt-Delete to reboot."
Customer: "No, it didn't crash - it crashed."
Tech Support: "Huh?"
Customer: "I crashed my game. That's what I said before. I crashed
my spacehip and now it doesn't work."
Tech Support: "Click on ‘File,' then ‘New Game.'"
Customer: [pause] "Wow! How'd you learn how to do that?"
